Question 1

How do I access my tickets?

Accepted Answer

2026 Presidents Cup tickets are all mobile and managed through the Ticketmaster Account Manager page specific to Presidents Cup.

Question 2

When can I expect to receive my tickets?

Accepted Answer

2026 Presidents Cup tickets will be distributed 4 – 6 weeks prior to the event.

Question 3

Will my tickets be mailed to me?

Accepted Answer

No, All tickets for the 2026 Presidents Cup are mobile only and can be accessed in the Ticketmaster app on any smartphone. If there are any speciality items, specific to your purchase that need to be mailed, an Elevate Experiences team member will confirm those details with you directly.

Question 4

When will I receive more information about my hotel accommodations?

Accepted Answer

By purchasing an Elevate Experiences hotel package you have confirmed hotel reservations at the designated property in your package. More information about your hotel accommodations will be distributed beginning August 2026 from service@oneelevate.com. Please reach out if you have any questions about your reservation.

Question 5

Can I change the guest name on my hotel room reservation?

Accepted Answer

Yes, you will be able to make name changes to your hotel reservation. Please reach out to service@oneelevate.com to request any changes needed to your hotel reservation. Name changes cannot be accepted once the reservation begins.

Question 6

How is the lowest price per person calculated?

Accepted Answer

The lowest price per person is typically priced assuming max occupancy of a room (typically 4-5 people in a two queen bed room). Room occupancy varies on room type.

Question 7

What if I already have a ticket?

Accepted Answer

Not a problem - you can still take advantage of the Hotel Package, which gets you a great hotel deal!

Question 8

Does everyone in a group need to buy a package?

Accepted Answer

You can easily purchase a package for multiple people in one transaction. If your package includes a ticket and is booked for two people, your order will have two tickets. Simply add the number of guests you are buying for and number of rooms you need in the checkout flow. Plus, at the end of the checkout flow you can either split the payment with your group so they pay individually or you can pay for the entire group.

Question 9

How is the layaway plan broken down?

Accepted Answer

Layaway plan will have $10 due upfront plus a 6% processing fee. The layaway plan processing fee covers the administrative costs of setting up and managing your installment payments. It is 6% of the total order price and is non-refundable.

Question 10

Who can I contact for general sales inquiries?

Accepted Answer

For general inquiries, please contact sales@oneelevate.com

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